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Complete Document Solutions

Full Time

Break / Fix Field Technician Apply Now

Philadelphia, PA, USA Apply Now

Posted 3 weeks ago

Overview


Field Break Fix Technician


Who we are:

Complete Document Solutions (CDS) has been a Xerox agency partner for 24 years. We currently serve over 12,000 Xerox customers from our 9 locations that cover 6 states in the Mid-Atlantic region and are continuing to expand! CDS is a proud Xerox dealer who consistently bring the value of a global company with local and personal customer care.

Purpose: 

  • Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.

  • The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support team extends from supply replenishment though fixed output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assignment.


Primary responsibilities include:

  • Perform routine services to ensure equipment availability to client site users 
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices
  • Provide appropriate communication, support and interface to-on site client base as to equipment status and availability
  • Provide customer training on assigned products to improve end user knowledge of equipment functionality
  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage
  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools
  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other CDS teammates when necessary.
  • Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance

Candidate Background:

  • Prior Xerox experience and certification a BIG plus! 
  • Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills
  • Previous field technician or electrical/mechanical repair experience
  • Effective interpersonal skill and behaviors with the ability to interact with a diverse client population
  • Demonstrated capability in the maintenance and repair of electronic/electrical/ mechanical printing or computer equipment
  • Effective organizational skills
  • Basic understanding of network printing, job creation and submission
  • Ability to manage multiple tasks
  • Ability to life and move up to 50 pounds



Apply Now

Job Attributes

Job ID

1062

Job Type

Employee

Job ref code

SAFLN0

Category

Installation / Maintenance / Repair