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Full Time

Field Break Fix Technician Apply Now

Carrollton, TX, USA Apply Now

Posted 3 weeks ago

Overview

Field Break Fix Technician

Dallas, TX USA

Overview


Field Break Fix Technician Job Description

Who we are:

Connex Systems has been a Xerox agency partner for 20 years. We currently serve over 4,000 Xerox customers in the Dallas/Fort Worth Marketplace. Connex Systems, Inc is a proud Xerox Agent/Dealer who consistently bring the value of a global company with local and personal customer care.


What are you looking for?


  • Field Service position responsible for installation, maintenance and repair of Xerox printing equipment and third-party products and systems including hardware, software, networking products and operating systems.

  • You want to be valued for your efforts and the relationships you develop with your customers and your coworkers.

  • You desire training programs and support to ensure that you have the resources necessary to learn and properly maintain the products that you support.


Primary Responsibilities:


  • Perform routine services to ensure equipment availability to client site users

  • Proactively manage consumables and supplies replacement as required

  • Provide customer training on assigned products to improve end user knowledge of equipment functionality

  • Maintain appropriate communication with Sales personnel within assigned area of coverage

  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools

  • Take responsibly for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required


Who are you?


  • High School Graduate with mechanical/electrical trade school/training

  • Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills

  • Previous field technician or electrical/mechanical repair experience

  • Effective interpersonal skill and behaviors with the ability to interact with a diverse client population

  • Demonstrate capability in the maintenance and repair of electronic/electrical/ mechanical printing or computer equipment

  • Effective organizational skills

  • Basic understanding of network printing, job creation and submission

  • Ability to manage multiple tasks

  • Ability to lift and move up to 50 pounds

  • Possesses reliable, dependable transportation


Compensation


  • Base Salary commensurate with experience and qualification.

  • Company Benefits Plan

  • Expense Reimbursement


Apply Now

Job Attributes

Job ID

492

Job Type

Employee

Job ref code

SADNT0

Category

Installation / Maintenance / Repair