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Complete Document Solutions (Frederick)

Full Time

Field Break Fix Technician Apply Now

Frederick, MD, USA Apply Now

Posted 4 weeks ago

Overview


Field Break Fix Technician Job Description

Who we are:

Complete Document Solutions (CDS) has been a Xerox agency partner for 22 years. We currently serve over 12,000 Xerox customers from our 9 locations that cover 6 states in the Mid-Atlantic region. In 2017 CDS was honored to be awarded the Xerox Channels Partner of the Year. CDS is a proud Xerox agency who consistently bring the value of a global company with local and personal customer care.

Purpose:


  • Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.

  • The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support team extends from supply replenishment though fixed output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assignment. 


Primary Responsibilities:


  • Perform routine services to ensure equipment availability to client site users

  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices

  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment

  • Provide appropriate communication, support and interface to-on site client base as to equipment status and availability

  • Proactively manage consumables and supplies replacement as required

  • Provide customer training on assigned products to improve end user knowledge of equipment functionality

  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage

  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools

  • Take responsibly for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required

  • Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance


Candidate Education:


  • Specialized courses from recognized institutions with 2 to 3 years of academic years

    (Example: recognized technical certification, diploma etc.)

     

     

     

    Candidate Background:

     

  • Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills

  • Previous filed technician or electrical/mechanical repair experience

  • Effective interpersonal skill and behaviors with the ability to interact with a diverse client population

  • Demonstrated capability in the maintenance and repair of electronic/electrical/ mechanical printing or computer equipment

  • Effective organizational skills

  • Basic understanding of network printing, job creation and submission

  • Ability to manage multiple tasks

  • Ability to life and move up to 50 pounds

  • Possesses reliable, dependable transportation (if required by role)


Apply Now

Job Attributes

Job ID

533

Job Type

Employee

Job ref code

SAEZA0

Category

Installation / Maintenance / Repair