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Complete Document Solutions (Falls Church)

Full Time

Field Break Fix Technician Apply Now

Falls Church, VA, USA Apply Now

Posted 4 weeks ago

Overview


Field Break Fix Technician Job Description

Who we are:

Complete Document Solutions (CDS) has been a Xerox agency partner for 22 years. We currently serve over 12,000 Xerox customers from our 9 locations that cover 6 states in the Mid-Atlantic region. In 2017 CDS was honored to be awarded the Xerox Channels Partner of the Year. CDS is a proud Xerox agency who consistently bring the value of a global company with local and personal customer care.


Purpose:


  • Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.

  • The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support team extends from supply replenishment though fixed output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assignment. 


Primary Responsibilities:


  • Perform routine services to ensure equipment availability to client site users

  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices

  • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment

  • Provide appropriate communication, support and interface to-on site client base as to equipment status and availability

  • Proactively manage consumables and supplies replacement as required

  • Provide customer training on assigned products to improve end user knowledge of equipment functionality

  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage

  • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools

  • Take responsibly for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required

  • Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance


Candidate Education:


  • Specialized courses from recognized universities with 2/3 years of academic years

    (Example: recognized certification, diploma etc.)

     


     

    Candidate Background:

     

  • Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills

  • Previous filed technician or electrical/mechanical repair experience

  • Effective interpersonal skill and behaviors with the ability to interact with a diverse client population

  • Demonstrated capability in the maintenance and repair of electronic/electrical/ mechanical printing or computer equipment

  • Effective organizational skills

  • Basic understanding of network printing, job creation and submission

  • Ability to manage multiple tasks

  • Ability to life and move up to 50 pounds


Possesses reliable, dependable transportation (if required by role)

Apply Now

Job Attributes

Job ID

534

Job Type

Employee

Job ref code

SAEZA0

Category

Installation / Maintenance / Repair