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Complete Document Solutions (Lawrenceville)

Full Time

Field Break Fix Technician Apply Now

Lawrenceville, NJ, USA Apply Now

Posted 4 weeks ago


Field Break Fix Technician

Who we are:

Complete Document Solutions (CDS) has been a Xerox agency partner for 22 years. We currently serve over 12,000 Xerox customers from our 9 locations that cover 6 states in the Mid-Atlantic region. In 2017 CDS was honored to be awarded the Xerox Channels Partner of the Year. CDS is a proud Xerox agency who consistently bring the value of a global company with local and personal customer care.


    • Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.
    • The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support team extends from supply replenishment though fixed output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assignment. 

    Primary Responsibilities:

      • Perform routine services to ensure equipment availability to client site users
      • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices
      • Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment
      • Provide appropriate communication, support and interface to-on site client base as to equipment status and availability
      • Proactively manage consumables and supplies replacement as required
      • Provide customer training on assigned products to improve end user knowledge of equipment functionality
      • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage
      • Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools
      • Take responsibly for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required
      • Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance

      Candidate Education:  

      • Specialized courses from recognized universities with 2/3 years of academic years

              (Example: recognized certification, diploma etc.)

        Candidate Background: 

          • Successful prior experience delivering services to an on-site client environment demonstrating superior customer service skills
          • Previous filed technician or electrical/mechanical repair experience
          • Effective interpersonal skill and behaviors with the ability to interact with a diverse client population
          • Demonstrated capability in the maintenance and repair of electronic/electrical/ mechanical printing or computer equipment
          • Effective organizational skills
          • Basic understanding of network printing, job creation and submission
          • Ability to manage multiple tasks
          • Ability to life and move up to 50 pounds
          • Possesses reliable, dependable transportation (if required by role)

          Apply Now

          Job Attributes

          Job ID


          Job Type


          Job ref code



          Installation / Maintenance / Repair