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Full Time

IT Support Specialist level 2 Apply Now

SMYRNA, GA, USA Apply Now

Posted 2 weeks ago

Overview

Job Description – IT Support Specialist

Assist in the support of internal IT/Network tickets generated by our helpdesk in response to end user requests. Candidate will also be called upon to provide end user training, information and technical support to the varying departments in the use and maintenance of the workstations, software, printers and peripherals.


JOB RESPONSIBILITIES


  • Investigate and resolve support requests in person, by phone, email, and via remote control support software.

  • Provide fast response and maintain a high level of professionalism at all times.

  • Ability to effectively prioritize and execute tasks

  • Must be able to work independently with minimal supervision.

  • Requires strong interpersonal phone and email skills and a strong customer focus on resolving and troubleshooting customer issues.

  • Analyze situations completely and accurately, present alternative solutions and recommend an effective course of action.

  • Willingness to learn new technologies and applications.

  • Manage daily system backups.

  • Working with, troubleshooting, and making effective changes to VoIP telephone system.



MINIMUM QUALIFICATIONS


  • 2+ years of experience at least 1-2 years of which includes working in a helpdesk environment.

  • 2 years of experience in troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support.

  • Must have a working knowledge of MS Office 2013/2016.



Repro Products, Inc. (RPI), is a multi-divisional, community-centric organization located in Smyrna, GA.  Our family of businesses include RPI, The Color Spot, 4ColorLaser and Safety Products Store.  We are an award winning local company servicing the Architectural, Engineering and Manufacturing industries for over 39 years.  We have evolved to become a Gold-level Autodesk software and support provider.  As an Authorized Autodesk Training Center we provide training, consulting and programming to our software clients.  Our Reality Capture division offers 3D laser scanning and drone services. These are in addition to our other divisions including wide format printing and printers, and as an Authorized Sales Agent of Xerox Corporation, providing products such as Xerox award winning multi-functional devices, printers, managed print services, and software.

 

We offer competitive salary based on experience.  Eligible employees are offered Health, Dental, Vision, Flex Plan, Life Insurance and Credit Union, as well as Vacation, PTO and 401k.  We are a Drug Free Workplace and require Employment Drug Screening.  We are an EEO and participate in the E-verify program. 

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Job Attributes

Job ID

953

Job Type

Employee

Job ref code

SAFET0

Category

IT / Software Development