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Complete Document Solutions (Harrisburg)

Full Time

Mailroom Technician Apply Now

Doylestown, PA, USA Apply Now

Posted a week ago


Mail Room Technician


Classification: Exempt

Reports to: IT Service Manager


Mail room technician will be expected to perform the following duties as requested by Doylestown Hospital (DH) Staff and contract employees:

  • Receive, complete and deliver print jobs as requested.

  • Provide basic troubleshooting, resolution and/or resolution coordination with OEM for all deployed Xerox equipment.

  • Ensure printing and delivery of all required forms by 8 A.M. for the monthly discharge packet project.

  • Handle replacement of consumables for all deployed Xerox devices.

  • Deliver and disburse any requested supplies as directed by the mail room manager, Joe Garrett.

  • Any additional requests that fall within the skill set and normal duties, including project support, will be completed as requested by DH.


Assigned resource will be expected to check in with the CDS’ Service Desk 15 minutes prior to the beginning of every assigned shift.  If Service Desk check in is not completed at the shift start time, CDS Tier 1 Team Lead will attempt to directly contact the resource by cell phone.  If resource does not answer, backfill resource will be sent immediately.

Assigned resource is expected to communicate all absences, planned and unplanned, at the earliest available time.  Resource will be expected to coordinate training for and coverage by the assigned backfill resource consistent with the CDS Staffing agreement.


• Excellent attention to detail

• Works well in a team environment

• Able to work with a diverse group of people


Associate degree; or equivalent from a two-year college or technical school; or six months or more related experience and/or training; or equivalent combination of education and experience.


To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.

• Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.

• Quality control—the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

• Quantity—meets productivity standards and completes work in a timely manner.

• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

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IT / Software Development