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Full Time

Service Technician Apply Now

Greensboro, NC, USA Apply Now

Posted 3 weeks ago

Overview

Job Title:  Service Technician

Company: Morris Business Solutions an Authorized Platinum Xerox Sales Agent

Job Location: Greensboro, NC Area

$35,000 to $45,000+ a year based on experience

Morris Business Solutions has been a leading Xerox agency & dealer for over ten years.  We lease and service a wide spectrum of office equipment, including copiers (both black & white and color), faxes and printers. We are an Authorized Platinum Xerox Agency covering North and South Carolina.  We offer a generous bonus structure with luxurious trips offered for top employees.  Health, Dental, and other benefits are offered.  A company car is provided. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.

JOB SUMMARY:
The Service Technician's responsibilities include supporting document solution products sold and/or supported by Morris Business Solutions. These products could be from various manufacturers and may be comprised of hardware, software or a combination of both. By helping in various territories as dictated by call queue or requested by Service Manager.


KEY DUTIES:


  • Perform preventative maintenance and repair on a full line of network connected and stand-alone multifunctional copiers, printers, document handling equipment.

  • Manage and maintain accurate parts inventory.

  • Responsible for focusing on individual key productivity objectives including, response times, callbacks, incompletes, first call efficiency, accountable time, efficient parts usage and complete approx. 4 calls per day.

  • Be prepared to travel to any MBS territory as needed or requested by management.

  • Inform responsible manager of any customer complaints, dissatisfaction, and/or sense of diminished customer service level.

  • Triage service calls for a phone resolution before providing on-site service.

  • Conduct break fix support as required.

  • Perform PM’s as required.

  • Gather meter reads for any MPS/Manual customers as needed.

  • Maintain company vehicle

  • Participates in training and development opportunities as necessary.

  • Promotes the FM Audit App to all customers without the App Installed.

  • Convey a high level of professionalism and efficiency to minimize customer anxiety and maximize customer satisfaction.

  • Effectively communicate with all Morris Business Solutions departments and employees to ensure complete customer satisfaction.

  • May be required to work outside normal business hours during evenings as needed to ensure departmental goals are met.

    JOB REQUIREMENTS:


  • Must have a valid driver’s license and clean driving record

  • Minimum of 2 years of direct related experience. Xerox experience desired.

  • Manual lifting up to 50 pounds.

  • Intermediate computer skills including Microsoft Office Products and internet

  • I.T background especially with set up of devices on a network.

  • Strong communication skills, organizational skills, and time management.

  • Critical thinking skills to assist in problem solving.

  • Strong customer relations skills.

  • Ability to work independently and as part of a team

  • Maintain a clean driving record.

Morris Business Solutions is an equal opportunity employer.  www.morrisbusiness.com


Apply Now

Job Attributes

Job ID

488

Job Type

Employee

Job ref code

SAES50

Category

Installation / Maintenance / Repair