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Full Time

Systems Analyst Apply Now

Greenville, SC, USA Apply Now

Posted 2 weeks ago

Overview

Job Title:  Systems Analyst

Company: Morris Business Solutions an Authorized Platinum Xerox Sales Agent

Job Location: Greenville Area


Morris Business Solutions has been a leading Xerox agency & dealer for over ten years.  We lease and service a wide spectrum of office equipment, including copiers (both black & white and color), faxes and printers. We are an Authorized Platinum Xerox Agency covering North and South Carolina.  We offer a generous bonus structure with luxurious trips offered for top employees.  Health, Dental, and other benefits are offered.  A company car is provided. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.


JOB SUMMARY:
The System’s Analyst responsibilities include supporting document solution products sold and/or supported by Morris Business Solutions. This includes the network setup of all products sold and/or supported, including scan to email, workflow scanning, print driver installation, etc. This position also supports all third-party solutions sold such as Scan to PC Desktop, P Counter, PaperCut, etc. This position reports to the Service Manager.

KEY DUTIES:

  • First Service Contact with Customer ensure to establish and maintain a professional relationship with each individual customer.
  • Maintain effective communication with the customer at all times.
  • Provide complete Analyst services at equipment setup including:
    • Setup of equipment on customer’s network
    • Install all required print drivers
    • Install and setup scan to email
      • Populate system Address book
      • Or setup LDAP
    • Install and setup scan to folder (workflow scanning)
    • Setup any 3rd Party solutions
    • Install any apps or other solutions the customer may request or require.
    • Test all functions and provide customer training.
  • Responsible for maintaining customer satisfaction by following up and ensuring all functions are continuing to operate correctly.
  • Inform responsible manager of any customer complaints, dissatisfaction, and/or sense of diminished customer service level.
  • Promotes the FM Audit App to all customers without the App Installed.
  • Maintain company vehicles including:
    • Taking the vehicles in for routine service/maintenance
    • Keeping the vehicles clean inside and out.
    • Reporting any issues with your assigned vehicle.
    • Must report “ANY” driving infractions (Personal or Professional)
  • Convey a high level of professionalism and efficiency to minimize customer anxiety and maximize customer satisfaction.
  • Effectively communicate with all Morris Business Solutions departments and employees to ensure complete customer satisfaction.
  • May be required to work outside normal business hours during evenings as needed to ensure departmental goals are met.
  • Other duties as assigned by management.


SPECIAL DEMANDS:

  • Must have a valid driver’s license.

  • Must maintain a clean driving record.

  • Must be physically capable of performing job duties.

  • Must be able to lift a minimum of 20lbs

QUALIFICATIONS:

  • Participate in training and development opportunities as necessary.

    • Training may require travel and overnight(s) stay.

  • Must have competency in Network IT repair.


Morris Business Solutions is an equal opportunity employer.

 



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Job Attributes

Job ID

614

Job Type

Employee

Job ref code

SAES50

Category

IT / Software Development